Photo: UNITE HERE Local 40, cropped from original.

Hotels Don’t Waste a Crisis

Javier Gonzalez used to send money every two weeks to his 85- and 90-year-old parents in his home country. He had to stop because his…

Reversal of Roles Doesn’t Come Easily

Peering over her glasses and bearing a stoical smile, Girija Bhan doesn’t look like the impulsive sort. Her serene countenance doesn’t tell the whole story,…

Photo: Manjunath Beleri, CC BY 2.0, https://creativecommons.org/licenses/by/2.0/, cropped from original

Taking the Offbeat Track to Building a Great Brand

Lemon Tree Hotels chain’s “Senior Food Critic” and “Company Mascot” is Sparky—a dog. “She adds to our brand—she’s fun, energetic,” says Patu Keswani, chairman and…